Photograph: M4OS Photos/Alamy Stock Photo Thousands of passengers have been left waiting for refunds after their flights were cancelled, even though the online travel agents they booked through have been paid by the airlines. Some customers are still owed money two months after their fares were refunded to their booking […]

Time saver? Heathrow airport says it is ready to test passengers (© LHR Airports Ltd) “We’re proposing business travel as a priority,” says Drew Crawley. If I tell you he is chief commercial officer for American Express Global Business Travel, you may well be thinking: well, he would say that, […]

John and Laurie Miller pose outside of their home in San Jose, Calif., Wednesday, March 10, 2021. The Millers were passengers on the Grand Princess cruise ship, which had captured the world’s attention in 2020 when it became clear the coronavirus pandemic had arrived at U.S. shores on board the […]

Heathrow’s CEO has warned the industry is ‘fighting for survival’ amid news of dire figures – getty Britain’s busiest airport has revealed it lost almost three-quarters of its passengers last year due to ‘lockdowns and border closures’. Only 22 million passengers travelled through Heathrow in 2020; 73 per cent less than the previous […]