Technology is everywhere in a modern hotel, and in 2021 and beyond, it is not only about in-room Wi-Fi or booking a hotel room online. The reality is that the list of guest-facing technology is quite long. Plus, now hotel companies are leaning on technologies to limit personal contact in […]
Satisfaction
Hotels today are facing this major, prevalent problem: how do you maintain an unforgettable guest experience with a reduced and spread-thin staff? What can you do to get your guests to promote your brand during these difficult times while keeping staff morale up? With just a skeleton crew of employees […]
While the onset of the COVID-19 health crisis has propelled the hospitality industry into a period of unmatched unpredictability as to when and how markets will begin to improve, it has also reinforced the fact that guest needs and expectations are never set in stone, and that hoteliers must always […]