The COVID-19 pandemic introduced many casual travelers to the confusing world of refunds, vouchers and cancellation policies. Expecting to receive cash refunds for canceled flights, many were surprised to receive vouchers instead. Although specific refund and voucher policies vary from situation to situation, some consistencies (and federal regulations) allow for […]

Easyjet, Virgin Atlantic and TUI Airways aircraft are seen at Manchester Airport, following the outbreak of the coronavirus disease (COVID-19), Manchester, Britain, June 8, 2020. REUTERS/Phil Noble Airlines rushed to amend flight schedules and bookings as countries around the world closed their borders to the UK. The tide began on […]

Oxford Street – Paul Grover/ Paul Grover Tier 4 restrictions introduced just days before Christmas are causing chaos for consumers. From closed shops to fresh national and international travel bans, the new rules have a big effect on you and your money. We answer the most important questions. Can I […]

lanzarote – Getty British travellers who are booked on a package holiday to the Canary Islands are unlikely to be offered full refunds, despite the archipelago being added to the UK’s quarantine list.  The Foreign, Commonwealth and Development office (FCDO) has not yet included the islands in its advisory against non-essential […]

Two of Britain’s biggest airlines are denying refunds on expiring vouchers which could leave hundreds of thousands of customers out of pocket during lockdown. Leading carriers easyJet and British Airways have said they will not follow European guidance on cash refunds. Both said that once issued, their vouchers cannot be exchanged […]

Stephen Ordway inside the mill building in Dover, N.H., where his restaurant Dos Mexican Eats is located. In late July, the state told him he had to return nearly $12,000 in unemployment benefits. Todd Bookman/NHPR hide caption toggle caption Todd Bookman/NHPR Stephen Ordway inside the mill building in Dover, N.H., […]

Photograph: M4OS Photos/Alamy Stock Photo Thousands of passengers have been left waiting for refunds after their flights were cancelled, even though the online travel agents they booked through have been paid by the airlines. Some customers are still owed money two months after their fares were refunded to their booking […]

Danger zone: Croatia is regarded as ‘unacceptably high risk’ by the Foreign Office (Simon Calder) Package holidaymakers whose destination becomes a “no-go” location may be entitled to a full refund – but it will take a court to decide, a leading travel lawyer has said. Traditionally, as soon as the […]