How to track a FedEx order online or contact FedEx for delivery issues

How to track a FedEx order online or contact FedEx for delivery issues

  • September 18, 2020
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You can track your FedEx package for free on the company's homepage or with a Delivery Manager membership. <p class="copyright">NurPhoto/Getty Images</p>
You can track your FedEx package for free on the company’s homepage or with a Delivery Manager membership.

For mail and packages delivered through FedEx, the private alternative to public mailer USPS allows you to track your shipment directly on their website. 

On the tracking page, you can view your shipment’s travel history, general shipment facts like package dimensions and weight, and file a claim if your package is damaged, lost, or missing contents. 

FedEx offers a couple of options for tracking your mail. You can go directly to the FedEx homepage and click on the Tracking tab. If you’re a FedEx Delivery Manager member, you can receive alerts and make additional changes. 

The membership’s free tier includes basic features like delivery alerts, holding a package for pickup, signing for packages online, providing delivery instructions, and requesting a vacation hold. If you want to sign up for FedEx Delivery Manager, you’ll need to give yourself time. To complete your registration and verify your address, you’ll need to enter an activation code that FedEx will mail to you in three to five business days. 

Here’s how to ensure you get your FedEx package or know when to report a shipping issue. 

How to track a FedEx order on the FedEx website

1. Go to fedex.com.

2. Click the “Tracking” tab.

FedEx has various tabs for tracking, rates and shipping and more on its homepage. <p class="copyright">Abigail Abesamis Demarest/Business Insider</p>
FedEx has various tabs for tracking, rates and shipping and more on its homepage.

3. Enter your tracking number in the “Tracking ID” box.

4. Select “Track” or press the Enter key. 

5. Check the status of your package. 

6. Alternatively, you can enter your tracking number in the “Tracking ID” box on the FedEx homepage, then click “Track” or press the Enter key.

You can also track a package straight from the FedEx homepage. <p class="copyright">Abigail Abesamis Demarest/Business Insider</p>
You can also track a package straight from the FedEx homepage.

How to track a FedEx order using FedEx Delivery Manager

1. Go to the main FedEx Delivery Manager page.

2. Sign in to FedEx Delivery Manager. 

If you have a FedEx Delivery Manager account, you will need to navigate to the appropriate log in page. <p class="copyright">Abbey White/Business Insider</p>
If you have a FedEx Delivery Manager account, you will need to navigate to the appropriate log in page.

3. Select the tracking number of a shipment to view tracking details.

4. Check the status of your package.

How to contact FedEx for package issues

1. Go to the FedEx claim page.

FedEx offers customers a specified homepage for making claims. <p class="copyright">Abigail Abesamis Demarest/Business Insider</p>
FedEx offers customers a specified homepage for making claims.

2. Click “Start a Claim” to initiate a claim for shipments that are damaged, lost, or missing contents.

3. Enter your tracking number and select a claim type from the dropdown menu.

There will be several options in the dropdown for identifying your claim issue. <p class="copyright">Abigail Abesamis Demarest/Business Insider</p>
There will be several options in the dropdown for identifying your claim issue.

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