OPPORTUNITY FOR IMPROVEMENT As we recover from the ravages of the Pandemic and the hospitality industry re-emerges from its devastation, the good news is that there is unprecedented opportunity for improvement. Much of the upcoming change is directly related to the virus and is well underway; improved cleanliness standards, solutions […]

Remember hope? “Hope is the thing with feathers – That perches in the soul – And sings the tune without the words – And never stops at all,” as the poet Emily Dickinson put it. For almost eight months now, we have been in a state of profound hope-deprivation. Hopes were […]