Photo illustration by Slate. Photo by Joel Saget/AFP via Getty Images. The following article is a written adaptation of an episode of Thrilling Tales of Modern Capitalism, Slate’s new podcast about companies in the news and how they got there. Kelly Berger lives in Tucson, Arizona. Tucson is home to […]

CLOSE Here are 6 tips to know before you book your flight during the COVID-19 pandemic. USA TODAY The Grand Palladium resort in Punta Cana, Dominican Republic, was a swank respite in March for Leigh Anne Belcher and her daughter until they got a call to stop by the front desk […]

canary island Tui has agreed to pay out all refunds it owes to customers by the end of September, following an investigation by the Competition and Markets Authority (CMA). The CMA has received thousands of complaints from customers who had been left waiting for weeks to get their money back for cancelled […]

How many of you were, like me, contacted by easyJet in mid June, stating that, “as government travel restrictions and safety guidelines evolve, you may wish to cancel your upcoming flights”? It offered a voucher with an extra £10 credit as a “thank you” to those who applied before 29 […]

Q: I booked a trip to Tallinn, Estonia, earlier this year through I prepaid $919 for a refundable hotel room at the Three Sisters Hotel. I couldn’t make the trip because of the coronavirus pandemic. Otel agreed to contact the hotel for me and let me know their response. […]

Claire and Stanley Keyles planned a dream vacation for June 2020. They would fly to Italy and take an 8-day Viking River Cruise called “Italian Sojourn,” which would travel around Italy’s boot from Civitavecchia to Venice. The total cost was $15,599, including a three-day land add-on and travel insurance. But […]

Bundle of american dollar banknotes in white envelope on wooden table. Tax season is in full swing. As some people prepare to write the government a check, others will eagerly await the arrival of a refund check. See: Here’s the No. 1 Thing Americans Do With Their Tax Refund Many […]

Bernadette Cieslak’s spring break trip is washed out by the pandemic. But her all-inclusive hotel won’t give her a refund, and her online travel agent is powerless to help. Is her $844 lost forever? Q: I booked a week at the Senses Riviera Maya by Artisan in Playa del Carmen, […]

(CNN) —   Cyberpunk 2077 is finally here after years of anticipation, and, well…it’s kind of a mess. CD Projekt Red’s long-awaited sci-fi role-playing game is giving players a litany of issues, including serious performance problems on the older PS4 and Xbox One consoles and tons of crashes and strange […]

Photograph: Anthony Devlin/AFP/Getty Images Thousands of travellers who agreed to rebook cancelled holidays – or accepted replacement vouchers – are facing a second wave of heartbreak as they find they can no longer take the trip they planned but the travel firm will not refund them. Over the spring and […]

Q: I booked a vacation rental in Paris through Vrbo. Vrbo charged $863 to my credit card. A day later, the owner contacted me, saying the house was not available. He said that we should have contacted him before booking. A day later, he canceled the reservation through Vrbo. We […]