Back in the ’90s, talking to strangers online was a thrilling, novel, and low-key scary way to connect with others. Exploring chatrooms with friends at a sleepover was the forbidden fruit of the ’00s. But as we evolved to Instant Messenger, text message, then DM, we lost a fundamental element […]
Psychological
As the head of travel and tourism for Boston Consulting Group, Jason Guggenheim is used to troubleshooting on behalf of airlines and hotel companies when the road gets bumpy. Typically that means rethinking operations and carrying out restructuring efforts for sprawling resorts, cruise lines, online travel agencies, or big names […]