COVID-19 has created quite a few buzzwords and key phrases that we’ll always associate with 2020. Pivot, unprecedented, social distancing, and new normal, are just a few of them. In the hotel industry, contactless hospitality is the talk of the town in 2020. Contactless hospitality is a set of best […]
guest
Hotels today are facing this major, prevalent problem: how do you maintain an unforgettable guest experience with a reduced and spread-thin staff? What can you do to get your guests to promote your brand during these difficult times while keeping staff morale up? With just a skeleton crew of employees […]
While the onset of the COVID-19 health crisis has propelled the hospitality industry into a period of unmatched unpredictability as to when and how markets will begin to improve, it has also reinforced the fact that guest needs and expectations are never set in stone, and that hoteliers must always […]
From Cosmopolitan Netflix’s Criminal is a police procedural drama with a twist – the action takes place exclusively within the confines of an interrogation room. This requires you to put on your best Miss Marple game face to observe the suspects closely as though you were one of the detectives […]
A Cape Cod-based host was tidying up, post-rental, when he removed a plastic tablecloth — left behind by his guests — from the dining room table. Underneath it was a giant black scorch mark where a guest had clearly put a hot pan directly onto the wood table. Happily, the […]
Technology is everywhere in a modern hotel, and in 2021 and beyond, it is not only about in-room Wi-Fi or booking a hotel room online. The reality is that the list of guest-facing technology is quite long. Plus, now hotel companies are leaning on technologies to limit personal contact in […]
It is now more important than ever to make every guest’s stay be as fulfilling and enjoyable as possible for your hotel. It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints. […]
Each month, more than 100,000 hotel industry professionals use HotelTechReport.com to make informed purchasing decisions. The HotelTechAwards determine the best hotel software products across every category based primarily on customer feedback but also key data points integration compatibility, organizational health, partner network strength, and customer support quality. In the category […]
By Cathy Hobbs, Tribune News Service Published 5:57 p.m. ET Dec. 10, 2020 As many ponder the possibility of hosting perhaps one or two family members for the holiday season, creating an inviting guest room may be top of mind. Guest bedrooms in many homes are discarded spaces. Sometimes they […]
Raffles Hotel Singapore has appointed Adyen, the global payments platform of choice for many of the world’s leading companies, as its preferred payments partner to deliver a holistic and frictionless hospitality experience within and beyond its iconic property walls. Always committed to being relevant and ever evolving to adapt to […]
“This is the first time that I’ve let Twitter get to me a little,” Charley Walters told me via Zoom last week. “Normally I don’t even look at it, but for whatever reason for this one I wanted to and I think it’s because there are so many more people […]
Tripadvisor is warning potential visitors to a Thai hotel that they could face dire consequences for complaining too harshly about their experience — just like one guest who was thrown in jail over his negative reviews. The travel-review platform slapped a special notice on its listing for the Sea View […]
CLEARWATER, Fla. – Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is set to offer an opportunity for industry professionals to learn about the latest technologies capable of meeting new guest expectations for safer, more connected and personalized hotel experiences at this […]