October 28, 2021

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Surprise Stadium Information Guide | Kansas City Royals

Radios/Televisions:

Hand-held radios and personal televisions are welcome as long as they do not interfere with other guests’ enjoyment of the game. Surprise Stadium reserves the right to ask any guest to discontinue use of such devices.

Rain Delay:

The right to delay the start of a game rests with the home club. Once both team managers meet with the home plate umpire and exchange line-up cards, the right to determine whether the game shall be interrupted or terminated is at the discretion of the Umpire-in-Chief and/or teams. Per the Official Playing Rules, the Umpire-in-Chief shall have sole and unquestioned authority to determine whether and when play shall be halted during a game, when play shall be resumed, and whether and when a game shall be terminated because of bad weather or unsafe playing conditions.

Rain Out Policy:

In the event that a Texas Rangers or Kansas City Royals home game is postponed and will be made up during the current Spring Training season, ticket holders may attend the rescheduled game by using their originally issued tickets. In the event a ticket holder cannot attend the rescheduled game, they may exchange their tickets only at the Surprise Stadium Box Office, during regular business hours for any other Spring Training home game (same price level, same home team), subject to blackout dates, current pricing, and availability of the game of their choice.

In the event that the final Texas Rangers or Kansas City Royals home game is not played for either team or a Spring Training game is cancelled and no make-up date is scheduled, the following policy will apply.

(a) Season Ticket holders with a ticket to the game will automatically receive a refund to the account directly based on the value of tickets the plan holder has for the game

(b) Individual ticket purchasers that purchased their tickets online at Tickets.com or over the phone at 877.755.2583 will automatically receive a refund. Tickets purchased at Surprise Stadium Box Office and paid with a credit card must be brought to the Box Office or mailed to 15850 N. Bullard Avenue, Surprise, Arizona 85374 for processing of your refund. Any ticket purchasers that paid with a check or cash should mail their tickets to the same address to receive a refund. These funds can only be requested by the original ticket purchaser.(Complimentary Tickets: Complimentary tickets or equivalent tickets will be cancelled and are not valid for the make-up game and may not be rain checked for any other Spring Training game.

Group Tickets: Group Tickets are subject to the same policies as described above, subject to availability.

Stadium Suites and Legends Deck: Please contact the Surprise Stadium Box Office for more information.

StubHub/Secondary Market Ticket Purchases: For tickets purchased via StubHub or another reseller, please refer to the help section of the site from which you purchased your tickets for details pertaining to postponed, rescheduled or cancelled events. Surprise Stadium is not responsible for and will not provide any refunds or exchanges of any ticket purchased via StubHub or any other secondary market reseller. Any questions regarding tickets purchased via StubHub for a postponed, rescheduled or cancelled event should be directed to StubHub Customer Service at [email protected].

Should you have any questions, please contact the Surprise Stadium ticket office for more details on what is and is not an official rainout and the correct policy for your game.

Re-entry:

During games, Guests are permitted to leave the ballpark and return through any of the three entrance gates. Please see the Ticket Gate Supervisor to have both your ticket and hand stamped. When returning to the ballpark, Guests must show their ticket and hand stamp, and should re-enter through the special pass-out gates at each entrance. (Please see Gates for a list of gate locations.) Guests will be required to go through the same security procedures as when they originally entered the ballpark. All persons and bags are subject to search.

Refunds/Exchanges:

We are unable to offer refunds or exchanges for game tickets. In the event of game cancellation, tickets purchased at the Surprise Stadium ticket office can be mailed to the Surprise Stadium for a face value refund, not including any service charges. These funds can only be requested by the original ticket purchaser. Please visit Game Cancellation for additional information.

Ruben’s Row

The Surprise Stadium, in honor of Mark A. Coronado and his father, we have been able to share the experience of our traditions through the Ruben’s Row seating program.

Mark A. Coronado, was a remarkable leader recognized for his commitment and dedication to the residents of Surprise. Serving as Community and Recreation Services Director from 2000 until his death in 2018, Mark A. Coronado through his determination made a tremendous impact towards the progressive recreational development in the City of Surprise.

In his formative years, Mark developed his passion for playing the game he loved, the game that would define his legacy, baseball. Early in his parks and recreation career he gained the experience and momentum necessary to begin work towards making the dream of the Surprise Recreation Campus a reality. Shortly thereafter, Surprise, Arizona became a baseball fan destination through his efforts in bringing the Texas Rangers and the Kansas City Royals to their new spring training development home in Surprise. His vision will live on through the City of Surprise and its community traditions.

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