All the Reasons You Should Use a Travel Agent

By Sally French

It’s no secret that 2020 was one of the worst years to work in travel, with an estimated 100 million direct tourism jobs at risk worldwide, according to an August 2020 policy brief from the United Nations. But there’s one tourism job that has become more relevant than ever: the travel agent.

Before coronavirus, it seemed the travel agent was a dying profession. The internet made it easy to research your own destinations, compare costs, find availability and book. The U.S. Bureau of Labor Statistics in 2019 projected that employment of travel agents would decline by 26% from 2019 to 2029, a loss of 21,300 jobs nationwide.

And while it might be optimistic to believe the trend will completely reverse, signs indicate that the demise of the travel agent might not be as drastic as the government’s 2019 data projected. With people demanding refunds, needing help rescheduling or seeking guidance on travel restrictions, agents have proven their dominance over the travel booking websites that killed them.

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