The MarketWatch News Department was not involved in the creation of this content. LAS VEGAS, Oct 08, 2020 (GLOBE NEWSWIRE via COMTEX) — LAS VEGAS, Oct. 08, 2020 (GLOBE NEWSWIRE) — Zappos.com, the customer service company that just happens to sell shoes, clothing, and more, today announced its newest brand […]
Customer
A concierge eager to serve Getty Images for Taco Bell I love my work role and have for many years! However, sometimes I get the question: “If you could do any work role you wanted other than your current role, what would it be?” I always say, “A concierge in a busy […]
PHOTO: Bernard Hermant The COVID-19 pandemic has dramatically changed the way consumers interact with brands. Over 75% of consumers have tried new brands since the start of the pandemic according to a McKinsey report, suggesting brands are facing a dip in loyalty. In these conditions, trust becomes the paramount value proposition […]
One of the greatest barriers to digital transformation success is that many companies place too great a focus on the ‘what’ at the expense of the ‘why and how’ – purpose and people. My colleague Henry King and I refer to this as “Relationship Transformation” or RTx. Without focusing on […]
GLENVIEW, IL — The following information comes from the Glenview Police Department (unless otherwise noted) and court records as a record of police activity, including incidents reported by the public and those arrested by police. Criminal charges represent accusations by the state and are often dropped or reduced. Updated information […]
CX, or customer experience, is a well-established business discipline. But now we are in the era of COVID, with widespread home confinement and fear of contagion. Accordingly, the meaning of CX is evolving rapidly. Trust, digital connection, both physical and digital security, and even empathy are newly-reinforced elements in what […]
Recent statistics reveal that 40% of U.S. customers abandon companies with poor customer service. This shows how crucial customer support is to your e-commerce business. Outstanding customer service can take your business to greater heights, while the opposite has catastrophic consequences. If providing exceptional customer support is among your biggest […]
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getty Many customers have changed their shopping habits due to the pandemic. Their go-to athletic retailer may be experiencing a stockout or they might avoid their favorite brick-and-mortar beauty store because of safety concerns. The increase in eCommerce options means they can easily shop somewhere else to find what they need. In […]
SiteMinder, the global hotel industry’s leading guest acquisition platform, has today partnered with AsiaPay, a premier digital payment solution and payment service provider, to simplify the online payments process for consumers booking a hotel room in Asia. Through the partnership, which comes amid rising consumer expectations for choice and contactless […]
Get inside Wall Street with StreetInsider Premium. Claim your 1-week free trial here. SINGAPORE, Nov. 09, 2020 (GLOBE NEWSWIRE) — Trip.com, a leading international online travel service provider, has partnered with international airline brands to bring more benefits to loyalty program members. Throughout the past year, Trip.com has entered into […]
Marriott International has inked a partnership with Southeast Asian mobile app operator, Grab, to integrate the latter’s platform across its service portfolio, including food delivery, payments, transport, and advertising. The deal will give the hotel group access to Grab’s “sizeable” customer base through its services, namely, GrabFood, GrabPay, and GrabAds. […]
What happens when it all goes wrong? Photographer: ROSLAN RAHMAN/AFP Photographer: ROSLAN RAHMAN/AFP When U.K. travel brand Thomas Cook relaunched as an online travel agent last month, it needed a way to convince customers that it’s become a more reliable custodian of their money since its 2019 bankruptcy and that they’ve nothing […]